Telephone and IP Systems

Tele-response supplies all new equipment through our partners: Mitel, Unify and Cisco. This means that our clients have full support from a supply and technical point of view from the manufacturer. This includes 3rd line support in the unlikely event that we cannot directly fix an issue.

You therefore have peace of mind that your voice and /or data infrastructure is being supported by fully trained and accredited engineers with the backing and support of the manufacturer.

Repairs & Advance Replacement Service

Given the cost of some replacement handsets and data equipment we are able to offer a repair service for Mitel, Cisco and Unify handsets.

This can either be a next day replacement for critical items or 5 working days for less critical items.

Call us or email info@tele-response.com for more details on the service.

 

People we work with

 

Mitel

Mitel’s portfolio of products are designed to easily integrate with a wide variety of existing systems and business processes, including virtualization, allowing businesses the freedom to evolve as their need dictates.

Whether updating an existing telephony system, adding collaboration tools, improving customer service, or supporting mobile and remote workers, Mitel provides businesses with a comprehensive communication solution that can be tailored to their needs and is simple to implement, manage and use.

Mitel provide solutions for education, government, healthcare, hospitality, retail and financial markets. Mitel are proven experts in the development of applications to enable business process improvements.

For more information about Mitel visit www.mitel.com

Mitel Quick Facts

  • More than 100,000 customers in over 100 countries
  • Over 1,500 value-added resellers and partners worldwide
  • Revenues of more than US $610 million, fiscal year 2012 (ended April 30, 2012)
  • 1800 employees
  • Market Share - IP Extensions Shipped
  • #2 in the UK
  • #3 in the US
  • #3 globally

Unify

Unify, is a global integrated communications provider that , deploys, and manages technologies such as voice, video, collaboration, mobility, contact center, and network infrastructure. Unify products weave these communication technologies directly into the way businesses operate. The result is a transformation of how the enterprise communicates and collaborates – that amplifies collective effort, energizes the business, and dramatically improves business performance.

This award-winning "Open Communications" approach enables organisations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group, Unify companies include Unify, Cycos, and Enterasys Networks.

Global leader

Unify currently holds no.1 market positions in a number of territories across the globe:

  • Europe with 15 per cent market share of lines (Germany, 35 per cent)
  • Latin America with 25 per cent (Brazil, 27 per cent)
  • India with 14 per cent
  • Belgium with 25 per cent

View more information about the Unify >

Specialties

Unified Communications, Corporate Telephony, Contact Centres, Cloud Communications, Cloud Services, VOIP, Business Communications, Managed Services.

Unify Quick Facts

  • 75 per cent of Global 500 companies place their trust in Siemens Enterprise Communications’ solutions
  • Over one million enterprise customers in virtually every industry sector
  • Approximately 150,000 calls a minute are initiated using Siemens Enterprise Communications' technology
  • Over three million voice and data ports managed globally
  • Service capability in 90 countires, directly, or through partnerships
  • An award-winning global partner program, Go Forward!, with 500 accredited partners across the world

Cisco

At Cisco customers come first and an integral part of their  strategy  is creating long-lasting Reseller & customer partnerships, working with them to identify needs and provide solutions that support their success.

The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological shortcomings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge - the multi-protocol router was born.

Since then Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking - transforming how people connect, communicate and collaborate.

For more information about Cisco visit www.cisco.com

Cisco Quick Facts

  • Cisco Systems began as a startup founded by a husband and wife working at Stanford University
  • A technology giant that dominates the networking and collaboration markets and has annual revenue of more than $40 billion
  • The company is focusing on five foundational "pillars." These include core networking, architecture, collaboration, video and data center/virtualization/cloud.
  • Cisco spends more than $5.8 billion—or about 13 percent of its revenue—in research and development each year.